Refund policy
At Thrum & Hearth, we want you to feel confident in your purchase. If something isn't right, we're here to help.
Please review the information below before requesting a return or refund.
Physical Products
We accept returns for eligible physical products within 7 days of delivery.
To qualify for a return, items must be unused, in their original condition, and returned in their original packaging.
Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
• Personalized or custom-made products
• Digital downloads
• Gift cards
• Clearance or final sale items, unless otherwise stated
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging so we can review the issue and provide the best solution.
Digital Products
Due to the nature of digital products, all digital downloads are considered final sale.
Once a digital file has been delivered or downloaded, we cannot offer returns, exchanges, or refunds.
If you experience technical issues accessing your files, please contact us. We'll gladly help ensure you receive the files you purchased.
Personalized Products
Personalized and custom-made items are created specifically for your order and cannot be returned or exchanged unless they arrive damaged or there is an error on our part.
Please review all personalization details carefully before placing your order.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method.
Depending on your financial institution, it may take several business days for the refund to appear on your account.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, we recommend returning the eligible product (when applicable) and placing a new order.
Need Help?
If you have any questions about your order or this policy, please visit our Contact page.
We're always happy to help and will do our best to resolve any concerns promptly.